Privacy Policy

01 Introduction

Pumpmatix Limited ("Pumpmatix", "we", "us", or "our") is a private limited company registered in Kenya, providing pump, compressor, generator, pipe, tank, civil and electrical engineering services for fuel networks. This Privacy Policy explains what information we collect when you visit our website, request a quote, or otherwise contact us, how we use it, and the choices you have.

By using our website or engaging our services, you agree to the practices described in this policy. If you do not agree, please do not submit personal information to us through the site.

02 Information we collect

• Contact details you give us directly, such as name, phone number, email address and company name, for example through an enquiry or quote-request form.
• Project details you share when describing a job — site location, equipment type, and the works requested (pump, compressor, generator, pipe, tank, civil, or electrical).
• Communications you send us by email, phone, or WhatsApp, which we may keep on file to manage the relationship and follow up on requests.
• Technical data collected automatically when you browse the site, such as IP address, browser type, device type, and pages viewed, typically gathered through cookies or similar technologies (see Cookies & tracking).

03 How we use your information

• To respond to enquiries, prepare quotations, and schedule or carry out engineering works.
• To communicate with you about the status of a project, servicing schedules, or follow-up maintenance.
• To maintain records required for invoicing, safety compliance, and warranty purposes.
• To improve our website and understand how visitors use it.
• To meet legal, tax, and regulatory obligations under Kenyan law.

We do not use your personal information for automated decision-making that produces legal or similarly significant effects on you.

04 Sharing & disclosure

We do not sell your personal information. We may share it with:

• Subcontractors and suppliers (for example, distributors of piping brands such as Nupi or UPP) where this is necessary to deliver a project.
• Service providers who support our operations, such as accounting, hosting, or communications tools, under confidentiality obligations.
• Authorities where disclosure is required by law, regulation, or a valid legal process.

05 Cookies & tracking

Our website may use cookies or similar technologies to remember basic preferences and to understand general usage patterns, such as which pages are visited most often. You can control or disable cookies through your browser settings; doing so may affect how parts of the site function.

06 Data security

We take reasonable technical and organisational measures to protect the information you share with us against loss, misuse, and unauthorised access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

07 Data retention

We keep personal information only for as long as necessary to fulfil the purposes described in this policy — including ongoing project work, warranty periods, and legal or accounting requirements — after which it is deleted or anonymised.

08 Your rights

Subject to applicable law, you may have the right to:

• Ask us to confirm what personal information we hold about you and request a copy of it.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information, where we are not required to keep it for legal or contractual reasons.
• Object to, or ask us to restrict, certain uses of your information.

To exercise any of these rights, contact us using the details in the Contact us section below.

09 Children's privacy

Our services are directed at businesses and adult individuals engaging our engineering services. We do not knowingly collect personal information from children, and our website is not intended for use by children.

10 Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page shows when it was last revised. We encourage you to review this page periodically.

11 Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

• Pumpmatix Limited, Plot:4894/318, Garden Estate Road, Roysambu Nairobi, Kenya
• Phone: +254 726-531-990
• Email: info@pumpmatix.co.ke